Mental Health Triage

Nursing at The School of Health Sciences, University of Melbourne, offers a two day education program in Mental Health Triage.

The Mental Health Triage Education Program is a comprehensive cross-discipline education program designed to provide specific, evidence-based education to support triage clinicians in conducting point of entry mental health assessment.

The aim of the program is to increase the quality and consistency of mental health triage service delivery by providing the clinician with sound theoretical & practical knowledge to guide clinical practice.

The content of the 2 day program covers:

  • Mental health triage telephone assessment skills
  • Risk assessment and rating urgency
  • Medico-legal issues
  • Decision making frameworks
  • Negotiation skills
  • Managing crises 
  • Effective triage documentation
  • Engaging consumers
If required the program can be extended an extra day (3 day program) to include lifespan triage and triage in special populations.

The program has been developed and is facilitated by Dr Natisha Sands.

To date, the progam has been delivered to metropolitan & regional mental health services in Victoria, New South Wales, Queensland, Northern Territory, South Australia & Tasmania.

If you or your mental health service is interested in finding out more information on the Mental Health Triage Education Program or having the program delivered in your service, you can contact us at